Continued Service Delays
Snow removal services in our region, including our community, continues to be delayed. After conferring with our contractor, alternative contractors, and the experience of neighboring communities, we are unclear when our community will receive adequate snow removal service.
The association strongly urges residents to plan accordingly.
This has been extremely frustrating for everyone and we certainly appreciate all the resident feedback. Here’s what is known at this time:
- There is unlikely to be further service today;
- The limited service that has been preformed focused on opening as many streets as possible; and
- The bottom of streets with steep hills (Rockleigh, Briarleigh, and Greenleigh Ways) will experience even greater delays, because front-loading equipment is not available to clear steep hills.
Residents have asked why there have been greater delays in service. These are the contributing factors:
- During this snowstorm, snow accumulating in a very short period of time. During prior storms, snow accumulated over a greater length of time, which allowed crews a greater amount of time to remove;
- Standard equipment has been overwhelmed including a plow that became stuck in our community on a level surface due to the quick accumulation; and
- Generally the heavy-duty equipment the clears state highways is not available to clear private streets. The only equipment that is available is standard plows and front-loaders.
Please understand that this situation is not unique to our community, but is being experienced by many communities in our region. This challenge has been compounded by fuel shortage (gas stations running out of fuel), equipment failure (and limited ability to make repairs), and crew exhaustion (working multiple shifts in a row).
Also, please keep in mind that the governor, our county chairperson, and emergency management leaders continue to urge everyone to keep off the roads. Employers, schools, and businesses continue to announce closures extending into the week.
Following the clean-up, our association will organize a town hall meeting – that our snow contractor has been requested to join – that residents are encouraged to attend and voice further feedback.
Like any vendor contract, our community does not pay for services not received and vigorously enforces contract provisions.
As more updates become available, they will be posted online.